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Incident not showiung in portal

Mike_StormsMike_Storms Customer Adept IT Monkey ✭✭
Hi... I have several incidents that are not showing in the portal but or visible in SCSM console. Is there any way to have these visible in  the console.

Answers

  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    Restart the Cireson Cachebuilder. 
    Also recommended to Truncate Table LastModified in the SQL database.
  • Mike_StormsMike_Storms Customer Adept IT Monkey ✭✭
    Hi Brian, I have already done that several times but they are still not appearing...which usually fixes the issue...
  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    That typically means your SCSM cache needs to be restarted.
    Is there more that one console server?
  • Mike_StormsMike_Storms Customer Adept IT Monkey ✭✭
    yes... when you say SCSM cache what exactly are you referring too? Monitoring Agent Health services? Rename it's directory and stop/start it?
  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
  • Mike_StormsMike_Storms Customer Adept IT Monkey ✭✭

    do I still need to do a

    Restart the Cireson Cachebuilder. 
    Also recommended to Truncate Table LastModified in the SQL database.

  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    I normal procedure 
    Stop all the SCSM services
    Stop the CiresonCache builder
    Delete the health state
    Truncate the table
    Start all the SCSM services
    Make sure they are running on the portal server
    Then restart the CiresonCache
  • Mike_StormsMike_Storms Customer Adept IT Monkey ✭✭

    ERROR [   4] 13 Mar 2017 16:30:36,428: Error connecting to management server: Unable to perform the operation because of authorization store errors.  getting this error in cache builder ever see it

  • Mike_StormsMike_Storms Customer Adept IT Monkey ✭✭
    I ended up also stopping the monitoring agent on the server that cache builder runs... renaming it's health state directory and starting back up... and everything came over... Thanks so much 5 stars!!! A++
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