Upgrading portal from v4 to version5

Suruchi_Bharati

Suruchi_Bharati Customer IT Monkey ✭

March 2017 in Analyst Portal

While running the setup - the install is stuck on this page for last 1 hour or so - is this normal. Please help.

Installing Cache Builder Service

0

Best Answer

Katie_Dyer Member Advanced IT Monkey ✭✭✭

March 2017 Answer ✓

Any luck with this, Suruchi? Does your account have appropriate permissions and do you see errors in the log file?

6

Answers

Suruchi_Bharati Customer IT Monkey ✭

March 2017

Even now -the same screen is showing....Please provide your inputs !!!

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Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

March 2017

Try crash out and stop the cachebuilder service. Then re-run the installer.

0
Katie_Dyer Member Advanced IT Monkey ✭✭✭

March 2017 Answer ✓

Any luck with this, Suruchi? Does your account have appropriate permissions and do you see errors in the log file?

6
Suruchi_Bharati Customer IT Monkey ✭

March 2017

Thanks Katie. Yes this is now resolved. I was using the wrong account to run the install.

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Katie_Dyer Member Advanced IT Monkey ✭✭✭

March 2017

Great, happy to hear!

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This discussion has been closed.

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