Survey Data

Christopher_Carver

Christopher_Carver Customer Adept IT Monkey ✭✭

March 2017 in Survey App

Where does the survey result data reside so that I can extrapolate the answers provided by the participants?

0

Best Answer

seth_coussens Member Ninja IT Monkey ✭✭✭✭

March 2017 Answer ✓

If the built in dashboards don't do it for you, the data is stored in JSON format in a string property in SCSM via the Survey.Result class.

This may seem a bit odd, but this was done to work around some of the inflexibility of the SCSM structure to make the survey portion work.

5

Answers

seth_coussens Member Ninja IT Monkey ✭✭✭✭

March 2017 Answer ✓

If the built in dashboards don't do it for you, the data is stored in JSON format in a string property in SCSM via the Survey.Result class.

This may seem a bit odd, but this was done to work around some of the inflexibility of the SCSM structure to make the survey portion work.

5
Christopher_Carver Customer Adept IT Monkey ✭✭

March 2017

Thank you Seth, this is exactly what I need. What I am doing is a generic survey that SR and IR will be linked to as post followup. Then the automation will come in and collate the different responses to specific functional tower managers and send them reports just of their team's feedback every 14 days.

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