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User Creating Service Requests w/No Activities

Shauna_WillmoreShauna_Willmore Customer IT Monkey ✭
Hi there,

We have a user at our organization that is creating a Service Request from template via the portal. The Service Request appears to create however no activities are being populated which results in a Service Request with no activities and a status of "submitted". 

Here is what the log picked up: 

2017-03-15 12:20:49,409, ERROR [  74]:  Adding relationship failed for Key: Activity
Microsoft.EnterpriseManagement.Common.ObjectNotFoundException: An object of class ManagementPackEnumeration with ID 00000000-0000-0000-0000-000000000000 was not found.
   at Microsoft.EnterpriseManagement.Configuration.TypeSpaceCache.Get[T](Guid id)
   at Microsoft.EnterpriseManagement.EntityTypeManagement.GetEnumeration(Guid id)
   at Cireson.ServiceManager.ManagementService.ManagementService.<>c__DisplayClass28_0.<GetEnumerationAsync>b__0(EnterpriseManagementGroup emg)
   at Cireson.ServiceManager.ManagementService.ManagementService.InvokeCommand[T](Func`2 func, Boolean invokeAsService)
   at System.Threading.Tasks.Task`1.InnerInvoke()
   at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Cireson.ServiceManager.ManagementService.ManagementService.<InvokeCommandAsync>d__9`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Cireson.ServiceManager.ManagementService.ManagementService.<GetEnumerationAsync>d__28.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()
   at Cireson.ServiceManager.DAL.ObjectProperties.<UpdateObjectPropertiesAsync>d__7.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()
   at Cireson.ServiceManager.DAL.RelatedObjects.<AddRelatedObjectAsync>d__20.MoveNext()

Any ideas?

Best Answer

  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    Accepted Answer
    Was the template modified at some point. Its possible that your management and portal servers are out of sync.
    Recommend to restart the Heath state on all management servers then the cache builder with the truncate table last modified.

Answers

  • Leigh_KildayLeigh_Kilday Member Ninja IT Monkey ✭✭✭✭
    Check that this user is part of the appropriate User Role and it has the template selected if you have limited access to Form Templates.
  • Shauna_WillmoreShauna_Willmore Customer IT Monkey ✭
    Check that this user is part of the appropriate User Role and it has the template selected if you have limited access to Form Templates.
    No limited access, and users with the same user role have no issues with the templates.
  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    Accepted Answer
    Was the template modified at some point. Its possible that your management and portal servers are out of sync.
    Recommend to restart the Heath state on all management servers then the cache builder with the truncate table last modified.
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