Email Notifications

Erin_Murphy

Erin_Murphy Customer IT Monkey ✭

March 2017 in Service Manager

At the moment, we have one email subscription for when a RA is set to In Progress, an email gets distributed to the Reviewers for approval.

Is there a way to target a particular class with this?

Example: Can i target when a Major Change gets logged, the reviewers of the RAs in that record, get a different email?

It might be a simple thing to do, but I cant seem to work it out.

Thanks!

0

Best Answer

Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

March 2017 Answer ✓

Hi Erin

I havent tested but the below 'should' work:

Create a new subscription and use the "has parent Work item" as part of your criteria so it only triggers if the RA has a parent CR.

Then just set your existing notification to Not Equal the above so you dont get double ups.

Hope that helps

5

Answers

Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

March 2017 Answer ✓

Hi Erin

I havent tested but the below 'should' work:

Create a new subscription and use the "has parent Work item" as part of your criteria so it only triggers if the RA has a parent CR.

Then just set your existing notification to Not Equal the above so you dont get double ups.

Hope that helps

5

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