Default Favourites for End Users

Tom_Hyde

Tom_Hyde Customer Advanced IT Monkey ✭✭✭

March 2017 in Analyst Portal

Hi,

Is there a way of setting a default set of Request Offering 'Favourites' for the End Users? Instead of the end users selecting these themselves...

..or alternatively setting up a new stack for say 'Quick Access' or 'Get Help' which can be scoped by an Administrator? (Guessing this part would be a feature request)

I was tempted to just create a Service Offering with a low numerical number to locate it at the top of the Service Catalogue page with these offerings in but think the Favourite Requests could be utilised instead?

Image: https://us.v-cdn.net/6026663/uploads/editor/aq/i2lt4z93vagz.jpg

Thanks,
Tom

1

Best Answers

Nick_Flint Customer Advanced IT Monkey ✭✭✭

March 2017 Answer ✓

This sounds like what you'd use the "Top Requests" for: https://support.cireson.com/KnowledgeBase/View/1271#/

5
Tom_Hyde Customer Advanced IT Monkey ✭✭✭

March 2017 edited March 2017 Answer ✓

Thanks for you reply @Nick_Flint that looks like that will do the job!

0

Answers

Nick_Flint Customer Advanced IT Monkey ✭✭✭

March 2017 Answer ✓

This sounds like what you'd use the "Top Requests" for: https://support.cireson.com/KnowledgeBase/View/1271#/

5
Tom_Hyde Customer Advanced IT Monkey ✭✭✭

March 2017 edited March 2017 Answer ✓

Thanks for you reply @Nick_Flint that looks like that will do the job!

0
Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

March 2017

And it is not covered in the article but you can set the popularity per security scope. Just do not have duplicate values.

0

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