Notification for Manual Activity

Raffael_Jenzer

Hi

So we have to cases:
a) Manual Activity (MA) SupportGroup is filled out and Activity Implementer is empty -> Send notification to SupportGroup
b) MA SupportGroup is filled out and Activity Implenter is filled out -> Send notification to Activity Implenter BUT NOT to SupportGroup
c) MA SupportGroup is NOT filled out and Activity Implementer is filled out -> Send notification to Activity Implementer.

Does anyone have achieved this?

Thanks and regards,
Raffael

Brett_Moffett

Assuming you have extended the MA to contain the Support Group then you would have to create 3 workflows to push the notifications you are after:

1. Support Group Is Empty AND Assigned User is NOT empty
2. Support Group Is Not Empty AND Assigned user is NOT empty
3. Support Group Is Not Empty AND Assigned user is empty

Each one calling a separate notification template targeting the people you would like it to target.



Hope this helps

Raffael_Jenzer

@Brett_Moffett
Hi Brett, i've done the following subscription for testing... Recipient is also filled out. But no mail was sent... As soon as I remove the "Assigned To User" Criteria, then it works. But i don't want to send an email to the Workspace-Team when both (SupportGroup and AssignedTo-User) is filled out.

Any help would be really appreciated!

Thanks in advance,
Raffael

Brian_Wiest

Your Additional Criteria has too many Changed To. defined.
The Support group should be set in your Queue configuration as it is not changing. 
Also if the Assigned user was not changed it will not fire.