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Is it possible to set a default template for the Send Email task?

Adam_MorrisAdam_Morris Customer IT Monkey ✭
I would like for a default template to be automatically selected when an analyst clicks the Send Email task. Is it possible to configure this?


  • Brett_MoffettBrett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭
    Not out of the box.
    This could be done with some custom JS code but I think it would be better served as a feature request.
    Here is one that is very popular: https://community.cireson.com/discussion/145/improvements-of-send-email

    I know that changes to Send Email are slated for release in v8.1 of the portal (2 versions ahead) and that should only be a few months away (Maybe July...)

    I'd add this as either a fresh feature request or add a comment to the existing one above.
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