Out the Box Report - Incident KPI
This has always been blank for me but expected as we did not have any SLA information set.
I setup SLA's for Resolution Date in my lab but when checking the report it is still blank.
Reviewing the SQL statements it appears to be targeting
Where (I.Status = 'IncidentStatusEnum.Resolved' OR I.Status = 'IncidentStatusEnum.Closed')AND I.ResolvedDate IS NOT NULLAND (I.ResolvedDate > I.TargetResolutionTime)
But when I check the columns TargetResolutionTime is blank down the board.
Is this due to SLA Target being saved in the MT_System$SLA$Instance$TimeInformation table?