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How to filter a view to be analyst's closed incidents

James_Toulman

James_Toulman Customer IT Monkey ✭

April 2017 in Analyst Portal

I can't work our how I create a view in SCSM that I can promote that shows the closed ticket for my analysts. Could somebody tell me how I can achieve this. Thanks James

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Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

April 2017 Answer ✓

Hi James

Is this for closed tickets assigned to the analysts? If so the 'ME' token you use in the console views cannot be promoted to the portal. You could however use the 'Is loggedin user' on a saved search query, then create a table grid dashboard that targets the saved search such as below:

More info in the below KB:
https://support.cireson.com/KnowledgeBase/View/1297#/

Cheers
Joe

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Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

April 2017 Answer ✓

Hi James

Is this for closed tickets assigned to the analysts? If so the 'ME' token you use in the console views cannot be promoted to the portal. You could however use the 'Is loggedin user' on a saved search query, then create a table grid dashboard that targets the saved search such as below:

More info in the below KB:
https://support.cireson.com/KnowledgeBase/View/1297#/

Cheers
Joe

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James_Toulman Customer IT Monkey ✭

April 2017

Thanks Joe. I will give it a try

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