Home› Analyst Portal

Please specify your username preceded by your domain.

Ozgur_SahinOzgur_Sahin Customer IT Monkey ✭
edited April 2017 in Analyst Portal
Dear Cireson Community
I have a problem with login
a user can not login to CİRESON (end user)
He gets an error "Please specify your username preceded by your domain."
There are many users in AD like this user , other users can login , but this user gets error.
I can not understand "why?" what is wrong?
this user has added to a necessary AD group. I have checked with other user from that AD group, it can login.
What is the error meaning ?

Answers

  • Davis_MathaiDavis_Mathai Member Adept IT Monkey ✭✭
    Hi Ozgur,  can you confirm that the user is in the Users list (under the configuration item workspace) within the SCSM console (normally that would give you a cannot log into SCSM error but worth checking)? If not, you may need to run the AD connector again.  Also, did you try with <domain name>\<user name>?

    Davis
  • Ozgur_SahinOzgur_Sahin Customer IT Monkey ✭
    Dear Davis
    Yes the user is in the SCSM user list .
    I have already rerun the connector many times , it doesnt help me.
    I have tried with <domain name>\<user name> and without.

    I have 2 users, both of them added to a SCSM  AD group
    This SCSM AD group added to SCSM user Roles group
    one of them can login but another one can't.
    I have checked the users in AD , for these users everything is same.

    may be ı delete this user from the SCSM console and rerun the  connector ?
  • merlenette_jonesmerlenette_jones Member Advanced IT Monkey ✭✭✭
    Ozgur_Sahin said:
    Dear Davis
    Yes the user is in the SCSM user list .
    I have already rerun the connector many times , it doesnt help me.
    I have tried with <domain name>\<user name> and without.

    I have 2 users, both of them added to a SCSM  AD group
    This SCSM AD group added to SCSM user Roles group
    one of them can login but another one can't.
    I have checked the users in AD , for these users everything is same.

    may be ı delete this user from the SCSM console and rerun the  connector ?
    What do your log files say? Can you look into your cacehbuilder log and provide some clues to us please?
  • Ozgur_SahinOzgur_Sahin Customer IT Monkey ✭
    Dear merlenette_jones
    Can you write me the way of that log file ?
  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    https://support.cireson.com/KnowledgeBase/View/49#/
Sign In or Register to comment.