Has anyone been able to move a request into the TOP Request section manually.

Lou_Guardia

Lou_Guardia Customer IT Monkey ✭

April 2017 in Analyst Portal

Have a request that would like to be displayed in the top request section even though it is not a top request. can this be done?

thanks

0

Best Answer

Billy_Wilson Member Ninja IT Monkey ✭✭✭✭

April 2017 Answer ✓

You can go into the ServiceManagement database and on the RequestOfferings table, add a numeric value to the Popularity field of the RO you want to promote. The lower the value, the higher the popularity so you may need to adjust some of the others.

I recommend you back up the db completely before attempting an edit or update.

1

Answers

Billy_Wilson Member Ninja IT Monkey ✭✭✭✭

April 2017 Answer ✓

You can go into the ServiceManagement database and on the RequestOfferings table, add a numeric value to the Popularity field of the RO you want to promote. The lower the value, the higher the popularity so you may need to adjust some of the others.

I recommend you back up the db completely before attempting an edit or update.

1
Lou_Guardia Customer IT Monkey ✭

April 2017

Thank you. Billy!

0
Justin_Clarke Customer Advanced IT Monkey ✭✭✭

April 2017

Article on this in Cireson KB.
https://support.cireson.com/KnowledgeBase/View/1271#/

1

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