Email notification template loses formatting

Chon_Nguyen

Chon_Nguyen Customer IT Monkey ✭

April 2017 in Affected User

It looks like when Cireson sends email notification, some formatting is stripped from the original HTML code. The email I get is bit off from the actual HTML template such as some font color and background color. Is this intended and is there a way to prevent the formatting from being lost?

0

Best Answer

Tony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭

May 2017 Answer ✓

I haven't noticed an issue with sending emails as HTML with Cireson products.

I do often find problems when using pointy brackets (< >) in emails as these also get parsed as HTML, and when that happens sometimes it will completely break some formatting. Are any emails that are losing formatting using these pointy brackets?

5

Answers

Tony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭

May 2017 Answer ✓

I haven't noticed an issue with sending emails as HTML with Cireson products.

I do often find problems when using pointy brackets (< >) in emails as these also get parsed as HTML, and when that happens sometimes it will completely break some formatting. Are any emails that are losing formatting using these pointy brackets?

5
Chon_Nguyen Customer IT Monkey ✭

May 2017

I'm not using pointy brackets. I've read about this issue further and it looks like <div> loses some formatting when sending through email. I'm going to test without div's.

0

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