Email notification template loses formatting

Chon_NguyenChon_Nguyen Customer IT Monkey ✭

It looks like when Cireson sends email notification, some formatting is stripped from the original HTML code.  The email I get is bit off from the actual HTML template such as some font color and background color.  Is this intended and is there a way to prevent the formatting from being lost?

Answers

  • Tony_CollettTony_Collett Cireson Support Ninja IT Monkey ✭✭✭✭
    I haven't noticed an issue with sending emails as HTML with Cireson products. 

    I do often find problems when using pointy brackets (< >) in emails as these also get parsed as HTML, and when that happens sometimes it will completely break some formatting. Are any emails that are losing formatting using these pointy brackets?
  • Chon_NguyenChon_Nguyen Customer IT Monkey ✭

    I'm not using pointy brackets.  I've read about this issue further and it looks like <div> loses some formatting when sending through email.  I'm going to test without div's.

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