How to add app.constants.workItemStatuses

Tuan_Luu

Hi,

   I would like to know how to add a custom status to app.constants.workItemStatuses.

Tony_Collett

You shouldn't need to change anything in the scripting of the portal for custom statuses. 

Simply edit the relevant list value in the console (i.e. Incident Status) and then recycle/restart IIS and restart the Cachebuilder for it to show up in the portal. 

Brian_Wiest

Service Requests follow the same thing I posted about for Change Requests
https://community.cireson.com/discussion/1888/change-requests-custom-status
The values will be there but since they are not part of workflow there are not available. 
Only way to update is thru SCORCH

Tony_Collett

That's exactly it. 
Service Requests and Change Requests have Activities and are often guided by whatever status the Activity is in. 
Regardless of whether you have something being updated via SCORCH, these statuses are still being fed into the Portal as long as they are in the relevant List. No need to modify any code in the Cireson Portal to be able to obtain these statuses. 

Tony_Collett

You shouldn't need to change anything in the scripting of the portal for custom statuses. 

Simply edit the relevant list value in the console (i.e. Incident Status) and then recycle/restart IIS and restart the Cachebuilder for it to show up in the portal. 

Tuan_Luu

Well added and recycled Cachbuilder and iisreset but it still does not show up on the portal.

Brian_Wiest

Service Requests follow the same thing I posted about for Change Requests
https://community.cireson.com/discussion/1888/change-requests-custom-status
The values will be there but since they are not part of workflow there are not available. 
Only way to update is thru SCORCH

Tony_Collett

That's exactly it. 
Service Requests and Change Requests have Activities and are often guided by whatever status the Activity is in. 
Regardless of whether you have something being updated via SCORCH, these statuses are still being fed into the Portal as long as they are in the relevant List. No need to modify any code in the Cireson Portal to be able to obtain these statuses. 

Tuan_Luu

Agree,

  I am not sure how to get Rejected status to load into Change Status task.

   The status dropdown only show in-progress, On Hold, Cancelled

Scripts\forms\tasks\changeStatus\controller.js

workItemStatuses.ServiceRequest.Rejected--undefined  <-- it could not resolve

Any suggestion?