Change Requests - Custom Status

Brian_Wiest

Wondering if anyone has implemented custom status to change requests work items. 
We recently started to use CR in SCSM but the managers are wanting more status values outside of "in Progress and Hold" 
I was able to access in the library but doesn't appears accessable to manually update outside of SORCH.

Geoff_Ross

Hi Brian.

I think I understand what you mean.

The change request status list can be edited via the Lists node in the Library section of the SCSM Console. However, be aware that by default the console will put your new list item in a Microsoft Management Pack so I would recommend adding the extra status by PowerShell or another method.

But, once you have added the lists, there is no why to update a Change Request to them as the Portal and SCSM follow the MOF 'rules' on what status you can go to from which. This can be overcome with a custom change status task.

Geoff

Martyn_Fearn

We recently started using CR in SCSM also.  Similarly, our managers wanted additional statuses so rather than tamper with the OOTB stuff we created our own. 

We extended the Change class and created a new enumeration list to populate it with our own statuses.  It's all very manual but seems to work for us.

Geoff_Ross

Hi Brian.

I think I understand what you mean.

The change request status list can be edited via the Lists node in the Library section of the SCSM Console. However, be aware that by default the console will put your new list item in a Microsoft Management Pack so I would recommend adding the extra status by PowerShell or another method.

But, once you have added the lists, there is no why to update a Change Request to them as the Portal and SCSM follow the MOF 'rules' on what status you can go to from which. This can be overcome with a custom change status task.

Geoff

Brian_Wiest

Two follow up questions
"This can be overcome with a custom change status task."
Assuming it will be a powershell event. Do you know of examples to peform the update after providing the user a selector 

Do you know what would happen to the status if the attached Activites progress (or if they would)?
Meaning a CR with status = "Deffered" and an MA gets marked completed 
Would the status update again to "In Progress" or (my first thought) the next in line activity would remain in "pending"

Brian_Wiest

Just to close out this thread, I have worked around the issue by updating the available values for the activities stages. Since the CR relies on the activities the stage values is providing me the reporting to match my environment. (Just meant a lot of joins in the SQL queries)