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Old Incidents which not exist in Servicemanager DB

Ozgur_SahinOzgur_Sahin Customer IT Monkey ✭
There are many IRs or SRs(not closed status) on CİRESON PORTAL
They do not exist in Service manager DB
it is because the WorkItem table(in Servicemanagemend DB) is not actual
I want to use this query in order to solve this problem
after using this query will the CIRESON  work correctly?

will the "WorkItem" table update automatically?

Best Answer


  • Ozgur_SahinOzgur_Sahin Customer IT Monkey ✭
    Dear Dakota_Green
    I have done it . Thank you
    I have a question
    may I get any error if I delete something in DB "Servicemanagement" ?
    do the tables of Servicemanagement DB update after restarting the cache ?
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