Map Prompt not filling property when used twice

David_Johnsen

I'm almost certain I've done everything right here and I can't see anyone reporting this as an issue online, so I'm really confused.

I've created an RO, that has a Boolean tick box on it that I need to populate a property on 2 separate runbooks/activities. The first one runbook/activity is populated perfectly, the second doesn't receive anything and it stays blank.

It's not an issue with the runbooks themselves, as the data is simply not there on the runbook activity, so it's before it gets to orchestrator. As far as I can tell the issue must relate to the Templates (Service Request and Runbook Automation Activity)?

This is the Runbook Activity Template:


This is the mapping on the Request Offering:



This is the blank Runbook Activity:




And finally this is the other runbook activity attached to the same RO, populated with the same prompt, that shows it is working for that one:

Tony_Collett

I haven't seen this happen before, but I can recommend something that has fixed similar issues: there are sometimes issues that occur with single questions within Request Offerings, this happens with or without ARO. 
What I recommend is to remove the question, save the RO and then recreate the question. This will give it a brand new GUID and often fixes the problem. 

Give that a try and let me know how you go. 

Tony_Collett

I haven't seen this happen before, but I can recommend something that has fixed similar issues: there are sometimes issues that occur with single questions within Request Offerings, this happens with or without ARO. 
What I recommend is to remove the question, save the RO and then recreate the question. This will give it a brand new GUID and often fixes the problem. 

Give that a try and let me know how you go. 

David_Johnsen

I can't believe it! that worked! Thank you @Tony_Collett