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Changing Assigned To Picker to only include Analysts

Steve_Pardoe

Steve_Pardoe Customer IT Monkey ✭

April 2017 in Analyst Portal

Is there a way of changing the list picker for Assigned To on Service Requests to only include members of Analyst role. At the moment it shows everyone in AD. It works fine for Incidents, but not Service Requests.

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Brad_McKenna Customer Advanced IT Monkey ✭✭✭

April 2017 Answer ✓

Steve, have you added the following code to your ServiceRequest.js form for the Assigned To field:
FilterByAnalyst: true

The code is necessary to seamlessly filter the Assigned To field to only Analysts, without using the Assign To Analyst by Group.

5

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Brad_McKenna Customer Advanced IT Monkey ✭✭✭

April 2017 Answer ✓

Steve, have you added the following code to your ServiceRequest.js form for the Assigned To field:
FilterByAnalyst: true

The code is necessary to seamlessly filter the Assigned To field to only Analysts, without using the Assign To Analyst by Group.

5
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Steve_Pardoe Customer IT Monkey ✭

April 2017

Thanks Brad, worked perfectly.

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Brad_McKenna Customer Advanced IT Monkey ✭✭✭

April 2017

Happy to help!

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