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Restricting the Select User Window

Greg_TateGreg_Tate Customer IT Monkey ✭

Is it possible to scope the Select User window so that it only filters on certain criteria, such as an OU?

I'm referring to the Select User window for the Affected User or Requestor field, not the Assigned To User field. I'm aware of the Global Operators Group, which is used for Assigned To and Primary Owner. Would like to know if there's a similar group for Affected User and Requestor, or if there's a Cireson solution that helps make this happen.

Thanks in advance!

Best Answer


  • Greg_TateGreg_Tate Customer IT Monkey ✭
    Thanks for the response, Brian. This puts us on the right track.
  • Lukas_Kocher1Lukas_Kocher1 Customer IT Monkey ✭
    Dear @Brian_Wiest
    Can you please explain how i can configure the query that does it only view users which have a title
    i tested already (and title is not '' ) or and title is not <> '')
    Thank you
    best regards
  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    If you check the SQL table CI$User you will see that tiles are blank not Null.
    So you update to 
    (DisplayName LIKE '%' + @Query + '%' OR UserName LIKE '%' + @Query + '%') AND Title not like ''
  • Lukas_Kocher1Lukas_Kocher1 Customer IT Monkey ✭
    WoW now it works what i supost to have,
    Thank you very much
    best regards
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