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Send Email (via portal) action log entry type 'Analyst comment' not 'Email Sent'

Sharon_Spears

Sharon_Spears Customer Advanced IT Monkey ✭✭✭

May 2017 in Analyst Portal

If I use the send email function via the console, it enters the log entry as a 'Email sent' with full details of To, CC and the content of the email.

If I use the portal, it enters the log entry as 'Analyst comment' and only the email content (no To, CC details).

The details as per the console, is preferable as it give a accurate summary of the log entry. Having it entered as an analyst comment is misleading and doesn't tell somebody else that an email was sent (possibly to multiple people).

Am I missing something?

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Tony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭

May 2017 Answer ✓

Currently this is how the portal has been designed. It's certainly something I would recommend raising a feature request for to get this enhanced.

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Tony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭

May 2017 Answer ✓

Currently this is how the portal has been designed. It's certainly something I would recommend raising a feature request for to get this enhanced.

5
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Sharon_Spears Customer Advanced IT Monkey ✭✭✭

May 2017

thanks @tony_collett I will log it as a feature request

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