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Notify Analyst - Ability To Choose Different Templates
Currently for Request Activities we use the same template for both CR and SR RAs. For SRs it's great as we can map whatever fields we want into the description so the person approving doesn't need to go into the portal unless they would like to see more details.
But for CRs, we are very limited and not able to map the fields we require such as:
- CR Start & End Dates
- Risk Levels
- Outage information
This leads to grumpy IT people. Ok, more grumpy than usual IT people!
Of course we can use a runbook to gather the required information and populate the template's description field for CRs but it would be great to somehow have Notify Analyst able to detect if a RA is a parent of a CR or SR and allow the ability to select a different template.
Just a thought.