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We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.
For more information around feature requests in the Cireson Community click here.
Search KB articles by ID Number
Tom_Hendricks
Customer Super IT Monkey ✭✭✭✭✭
Simple: Let us type the ID# for a KB article in the "Knowledge base"
search bar at the top of the page, and it opens that article.
Currently, this search only performs a text search. This has prompted many frustrated user emails from those who are used to typing in the ID in "the old system" and who have had mixed results using the text search. This seems like an easy win!
Currently, this search only performs a text search. This has prompted many frustrated user emails from those who are used to typing in the ID in "the old system" and who have had mixed results using the text search. This seems like an easy win!
13
Comments
As a temporary, easy work around... Just add the KB Article number to the Keywords. Make sure you separate with a comma (,).
UPDATE [dbo].[KnowledgeArticle] SET Keywords = rtrim (convert(char,ArticleID)) +', '+ Keywords
I would still love to see this become an OOB feature, since this really feels like a hack, and is just one more thing that could potentially break.
KB authors also get confused why this doesn't work right after they have written the article, and they are incredulous when they find out that this doesn't "just work" and that we had to write our own job to force something like that functionality.
With so few votes I expect this will never be done, but it seems like something that should never have required a feature request in the first place, and that someone should just take care of.
Cireson has done an internal assessment recently of Knowledge Articles as we are using them and have added this to our list of feedback to improve the overall KA Use and Management. Please continue to provide feedback, as even the ideas with only 1 vote matter to us.