IT_Servicedesk
Customer IT Monkey ✭
Hi
Is it possible that when an update to a ticked via email or portal makes the ticket go bold or an indication its had an update in the view list.
We are finding it increasingly annoying that an update comes in but there is only an email notification and this can sometimes get missed by our technicians.
An indication next the ticket would be so much help
Thanks
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Address of Agent: 1620 Fifth Avenue, Suite 875, San Diego, CA 92101
Telephone: 619-993-8873
Fax: 888-244-8458
Email: matt.deen@cireson.com
Answers