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We've recently combined two free community apps, Action Log Notify and Notify Analyst, into one more complete app to solve every-day business challenges and further streamline your Service Request Management operations.

Notify Analyst includes all of the features you know and love from Action Log Notify, including the ability to:

-Notify the assigned to Analyst when an End User comment is added to the action log
-Notify the Affected User when an Analyst comment is added
-Automatically send email notifications to an Analyst or their associated support groups
-Send reassignment emails between Analysts

Effective August 1, 2017, Cireson's Action Log Notify app will no longer be supported. While you may continue to use it, we will no longer provide any support or updates to ensure compatibility with your other apps. We highly recommend downloading the Notify Analyst Community app to ensure business continuity and stability moving forward.

Notification only for analyst

Marek_LefekMarek_Lefek Customer Adept IT Monkey ✭✭
edited May 31 in Action Log Notify

Is there a possiblity to set, that only IT analitycs will recive email's.


No email will by automaticly send to user.

Best Answer

Answers

  • Marek_LefekMarek_Lefek Customer Adept IT Monkey ✭✭
    edited May 31

    I will add, that the is not enable option "DIsable" in SCSM Menu/Adminsitration/Workflows/Status

    If it is not possible, that only method to Disable all ActionLog Notify is to remove all the Management Pack?

  • Konstantin_Slavin-BoKonstantin_Slavin-Bo Customer Advanced IT Monkey ✭✭✭
    You can just disable or remove the workflow responsible for sending e-mails to end users. Such workflows will be en either Administration / Notifications / Subscriptions and/or Administration / Workflows / Configuration.
  • Marek_LefekMarek_Lefek Customer Adept IT Monkey ✭✭
    With Action log Notify it looks that workflows are wisible in /Administration / Workflows / Status. They are not in the places as you write.

    There is options to Disable workflow but it is inactive.



    Mayby in that case is better to implement another module, eg. Notify Analyst Settings to get information about user/client activity?




  • Konstantin_Slavin-BoKonstantin_Slavin-Bo Customer Advanced IT Monkey ✭✭✭
    Ah, I see. I looked through the very sparse KAs on this, and unfortunately I don't think that there's an actual solution to this, the way it is now. Maybe you should put in a feature request?
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