Notification only for analyst

Marek_Lefek

Is there a possiblity to set, that only IT analitycs will recive email's.

No email will by automaticly send to user.

Joe_Burrows

You could delete MP for SCSM Action Log Notify & Workflow dlls.

Then just use an out of box SCSM subscription for action log notifications, and set your trigger to only send to the assigned user based on the criteria you want.

Marek_Lefek

I will add, that the is not enable option "DIsable" in SCSM Menu/Adminsitration/Workflows/Status

If it is not possible, that only method to Disable all ActionLog Notify is to remove all the Management Pack?

Konstantin_Slavin-Bo

You can just disable or remove the workflow responsible for sending e-mails to end users. Such workflows will be en either Administration / Notifications / Subscriptions and/or Administration / Workflows / Configuration.

Marek_Lefek

With Action log Notify it looks that workflows are wisible in /Administration / Workflows / Status. They are not in the places as you write.

There is options to Disable workflow but it is inactive.



Mayby in that case is better to implement another module, eg. Notify Analyst Settings to get information about user/client activity?

Konstantin_Slavin-Bo

Ah, I see. I looked through the very sparse KAs on this, and unfortunately I don't think that there's an actual solution to this, the way it is now. Maybe you should put in a feature request?

Joe_Burrows

You could delete MP for SCSM Action Log Notify & Workflow dlls.

Then just use an out of box SCSM subscription for action log notifications, and set your trigger to only send to the assigned user based on the criteria you want.