How to identify rejected scsm service requests
The back story behind this is pretty lengthy, so I'll just ask the question first:
Is there a way (powershell or otherwise in Orchestrator) to identify failed Service Requests that have failed because their Review Activity was Rejected?
Now for the reason...
I have implemented 2 runbooks,
- One to find failed Review Activities - this then changes the SR status to Cancelled and skips the outstanding activities
- The second to find all failed SRs - this then reopens the SR and moves to the Service Desk to investigate
I don't want the second runbook to be picking up the SRs that are failed due to being Rejected.