IT Service Management Best Practices for Microsoft Service Manager

IT Monkey

IT Monkey O.G.

June 2017 in Videos

https://player.vimeo.com/video/220035796

Are you currently using Microsoft Service Manager? Thinking about migrating to support your organization’s IT service management needs? Join our System Center experts for a look at how Service Manager’s built-in processes for incident and problem resolution, change control, and asset lifecycle management, support IT Service Management best practices including ITIL and Microsoft Operations Framework (MOF). We’ll explore the platform and dive into how you can enhance automation, self-service, and more, Cireson.

Service Manager overview:
- A look at top features and functionality in support of ITIL best practices
- Integration of Service Manager with System Center and other platforms to support self-service, automation, and more
- How to extend the usability and functionality of Service Manager with Cireson: Self-Service and Analyst Portal, Advanced - Request Offering, Analytics
-Tips to keep standardize process and keep Service Manager up-to-date (Lifecycle Management)

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