Promoted View - Display SLO clock

Brian_Wiest

My Work, Team Work and Active Work have the SLO count down clock column. My customer is looking to have it on promoted views where management can see a subset of tickets. I got the columns added by view builder in the console but cannot seem to get to the portal. Wondering if is just not available. 

merlenette_jones

Brian_Wiest said:

My Work, Team Work and Active Work have the SLO count down clock column. My customer is looking to have it on promoted views where management can see a subset of tickets. I got the columns added by view builder in the console but cannot seem to get to the portal. Wondering if is just not available. 

Hello Brain,

This would not be possible:

The SLO is not a simple property

it is displayed in the out of the box grids of the Portal using a template

defined in C:\inetpub\CiresonPortal\Scripts\grids\columnTemplates\SLOStatus

That takes the SLO object and transforms it into the icon + countdown that you see in the grid

The table widgets in the dashboard pages only know two column types: string and date

A promoted view takes this information directly from the SDK itself. This isn't cached in the ServiceManagement DB anywhere. Because this data is also Dynamic it will not convert over to the Portal in a way that is useful

 

 

Brian_Wiest

Wonder if this is possible. If the promoted view is just a filter of a specific subset of requests and I am ok with the default table. Is it possible to update the table ID in sql to the table ID on my work so the same columns and JS rules are applied?

merlenette_jones

Brian_Wiest said:

My Work, Team Work and Active Work have the SLO count down clock column. My customer is looking to have it on promoted views where management can see a subset of tickets. I got the columns added by view builder in the console but cannot seem to get to the portal. Wondering if is just not available. 

Hello Brain,

This would not be possible:

The SLO is not a simple property

it is displayed in the out of the box grids of the Portal using a template

defined in C:\inetpub\CiresonPortal\Scripts\grids\columnTemplates\SLOStatus

That takes the SLO object and transforms it into the icon + countdown that you see in the grid

The table widgets in the dashboard pages only know two column types: string and date

A promoted view takes this information directly from the SDK itself. This isn't cached in the ServiceManagement DB anywhere. Because this data is also Dynamic it will not convert over to the Portal in a way that is useful