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Wrong user displaying on Analyst portal

Anthony_Brzozowski

Anthony_Brzozowski Customer IT Monkey ✭

June 2017 in Analyst Portal

We had a consultant that worked for us last year and he left 6 months ago. His AD account was deleted a few months as part of an AD cleanup task. Well this consultant is going to be working for us again but this time as an employee so I created him a new account. The problem is when I login in with his new AD account and I launch the analyst portal it is showing his old consultant username. Is there anyway to fix that? Is his old login cached somewhere?

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Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

June 2017 Answer ✓

Hi Anthony

The old user object will most likely still exist in the CMDB, either in Administration -> Deleted Items or CI -> Users. You will need to delete this and restart your cachebuilder.

Simalir threads here:
https://community.cireson.com/discussion/comment/8416#Comment_8416
https://community.cireson.com/discussion/2633

Cheers
Joe

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Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

June 2017 Answer ✓

Hi Anthony

The old user object will most likely still exist in the CMDB, either in Administration -> Deleted Items or CI -> Users. You will need to delete this and restart your cachebuilder.

Simalir threads here:
https://community.cireson.com/discussion/comment/8416#Comment_8416
https://community.cireson.com/discussion/2633

Cheers
Joe

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Anthony_Brzozowski Customer IT Monkey ✭

June 2017

Thanks Joe!

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