attachments filtering

Aybars_Kutluturk

users can attach documents to requests in service manager portal. I want to filter if the request has attcahment or not.

Peter_Settle

This depends on whether you receive requests via email as the signature can be classed as an attachment if it has a picture in it.

However for service requests I know that the Combination classes do give the opportunity to select whether is has attachments or not.

The above does work, however you may need to add size in order to exclude signatures.

Peter_Settle

This depends on whether you receive requests via email as the signature can be classed as an attachment if it has a picture in it.

However for service requests I know that the Combination classes do give the opportunity to select whether is has attachments or not.

The above does work, however you may need to add size in order to exclude signatures.

Aybars_Kutluturk

Thanks a lot I will check it

Aybars_Kutluturk

Thanks a lot it works, I want to ask another thing if you know. I want to give a right any user that is not analysts. Do you have any idea?

Peter_Settle

Sorry don't understand the question.

Aybars_Kutluturk

I want to show this view any user that can open a ticket that is no analysts. Any user in my company

Peter_Settle

You would need to add the Cireson End User group to the view in navigation settings.

You may call this something else but we have several Cireson groups which denote what they have access to.