How many parent incident can you have?
When I convert and incident to parent and if I do have previously created parent, it does not create a new parent with its own children (when linked), As an example:
1) I have Parent 1 incident with Inc1, and Inc2 as children
2) I create a new incident Inc5 which I convert to parent, when converted this new parent P2 will have Inc1 and Inc2 as children, but these incident are completely different.
Thank you for your comments
Answers
As far as I am aware you can have 1 Parent with many Children attached.
You can not however have 2 parents with the same children attached.
We have several Incidents that we have changed to Parents , but these are different incidents therefore have different children attached.
Is this what you are asking?
Thank you Peter, I was missing a step, I had clicked an option before reading, the software is doing what it is suppose to do.
Thanks again for your time.
Djamel