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How many parent incident can you have?

Djamel_KarareDjamel_Karare Customer IT Monkey ✭

When I convert and incident to parent and if I do have previously created parent, it does not create a new parent with its own children (when linked), As an example:

1) I have Parent 1 incident with Inc1, and Inc2 as children

2) I create a new incident Inc5 which I convert to parent, when converted this new parent P2 will have Inc1 and Inc2 as children, but these incident are completely different.

Thank you for your comments


  • Peter_SettlePeter_Settle Customer Advanced IT Monkey ✭✭✭

    As far as I am aware you can have 1 Parent with many Children attached.

    You can not however have 2 parents with the same children attached.

    We have several Incidents that we have changed to Parents , but these are different incidents therefore have different children attached.

    Is this what you are asking?

  • Djamel_KarareDjamel_Karare Customer IT Monkey ✭

    Thank you Peter, I was missing a step, I had clicked an option before reading, the software is doing what it is suppose to do.

    Thanks again for your time.


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