How many parent incident can you have?

Djamel_Karare

Djamel_Karare Customer IT Monkey ✭

June 2017 in General Discussion

When I convert and incident to parent and if I do have previously created parent, it does not create a new parent with its own children (when linked), As an example:

1) I have Parent 1 incident with Inc1, and Inc2 as children

2) I create a new incident Inc5 which I convert to parent, when converted this new parent P2 will have Inc1 and Inc2 as children, but these incident are completely different.

Thank you for your comments

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Answers

Peter_Settle Customer Advanced IT Monkey ✭✭✭

June 2017

As far as I am aware you can have 1 Parent with many Children attached.
You can not however have 2 parents with the same children attached.
We have several Incidents that we have changed to Parents , but these are different incidents therefore have different children attached.
Is this what you are asking?

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Djamel_Karare Customer IT Monkey ✭

June 2017

Thank you Peter, I was missing a step, I had clicked an option before reading, the software is doing what it is suppose to do.
Thanks again for your time.

Djamel

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