Has anyone experienced Asset Excel returning different results while running the same search?

Mark_Witkowski

We keep getting inconsistent results when running a search in Asset Excel. We verified the version and settings of the installs and while I get 7,700 assets some other users get as few as 500. Thanks in advance.

Joe_Burrows

Hi Mark

Have these users definitely increased there result limit > 500? 



Cheers
Joe

Mark_Witkowski

Thanks for the reply. We all have this setting set to 10,000. If I run the search 10 times, I will get different results maybe 3-4 times, and completely different results from other users running the same search.

Joe_Burrows

Thanks Mark sounds like an odd one - hoping it was a simple setting change. 

Maybe easier to troubleshoot in a support ticket if you want to raise it and add the excel log file we can take a deeper look.

merlenette_jones

Mark_Witkowski said:

We keep getting inconsistent results when running a search in Asset Excel. We verified the version and settings of the installs and while I get 7,700 assets some other users get as few as 500. Thanks in advance.

Hello Mark,

This would be attributed to your settings. I would check your settings and ensure you all are configured the same way:

 

And your Search settings:



Also are you ensure you and your colleagues are connected to the same Database?

Mark_Witkowski

Thanks everyone! I we are all configured the same way and hitting the same data, it's just not returning the same results. I was hoping it would be something simple, and it still may be, but it looks like I'll open a ticket and get some logs pulled. Thanks again for all your responses.