Service Request Status Update

Kiran_Ala

Kiran_Ala Customer IT Monkey ✭

June 2017 in General Discussion

Hi,

We have few Request offerings which runs the Runbook Workflows to do some activities. The backend runbook workflow is finishing in less than a minute but it is taking around 5 minutes to update the status in the Cireson Portal.

Does anyone faced this situation? Are there any settings that we could change to update the status more often?

Thanks.

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Answers

Konstantin_Slavin-Bo Customer Ninja IT Monkey ✭✭✭✭

June 2017 edited June 2017

The bottleneck is SCSM itself and not the Cireson Portal. SCSM takes a while to communicate with Ochestrator, both to start a RB activity and to register it has completed. Unfortunately, I don't think there's any way to optimize the communication between the servers, apart from making sure, that the servers has the needed resources, and the network between them is fast enough.

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