SCCM Ticker App Error - The Announcement could not be posted

Alex_Jensen

Hey everyone!

I keep running into an intermittent error with the SCCM Ticker App which prevents me from creating announcements. The error I receive is "The Announcement could not be posted". Sometimes it works and sometimes it doesn't; however, I am always dealing with more pressing issues whenever I try to use the ticker app, so troubleshooting efforts have been minimal. We do not have a CAS, and I have tried creating announcements from my workstation as well as locally on the primary site server.

Here are the recent contents of the CiresonTickerAdmin.log:

2017-06-20 12:48:47 contoso\bjblazkowics : ------------ Initializing new instance of Cireson Ticker App --------------
2017-06-20 12:48:47 contoso\bjblazkowics : ------------ Cireson.TickerAdmin version 1.2.1608.9 --------------
2017-06-20 12:48:47 contoso\bjblazkowics : ------------ Hosted by System Center Configuration Manager version 5.1.8453.1000 --------------
2017-06-20 12:48:47 contoso\bjblazkowics : ------------ Connected to Site PS1 --------------
2017-06-20 12:48:47 contoso\bjblazkowics : Found custom severity 'Information'. Adding to list
2017-06-20 12:48:47 contoso\bjblazkowics : Found custom severity 'Warning'. Adding to list
2017-06-20 12:48:47 contoso\bjblazkowics : Found custom severity 'Critical'. Adding to list
2017-06-20 12:48:47 contoso\bjblazkowics : Found Color Scheme 'Contoso'. Adding to list
2017-06-20 12:48:47 contoso\bjblazkowics : Found Color Scheme 'Information'. Adding to list
2017-06-20 12:48:47 contoso\bjblazkowics : Found Color Scheme 'Service Restored'. Adding to list
2017-06-20 12:48:47 contoso\bjblazkowics : Loading color scheme ''.
2017-06-20 12:48:47 contoso\bjblazkowics : Loading posted announcements. Expired announcements are excluded
2017-06-20 12:48:51 contoso\bjblazkowics : Loading color scheme 'Information'.
2017-06-20 12:48:53 contoso\bjblazkowics : Loading color scheme 'Service Restored'.
2017-06-20 12:49:56 contoso\bjblazkowics : Previewing announcement
2017-06-20 12:50:15 contoso\bjblazkowics : Preparing to post announcement.
2017-06-20 12:50:15 contoso\bjblazkowics : Checking if current user has permissions to initialize client notification for collection 'Workstations.Managed'.
2017-06-20 12:50:15 contoso\bjblazkowics : Current user has permission to initiate client notification, proceeding.
2017-06-20 12:50:15 contoso\bjblazkowics : Initiating Client Notification actiontype 8 for collection 'Workstations.Managed'
2017-06-20 12:50:15 contoso\bjblazkowics : Client Notification method returned operationID 16778290
2017-06-20 12:50:15 contoso\bjblazkowics : Getting TaskID for currently processed Client Notification.
2017-06-20 12:50:15 contoso\bjblazkowics : Returned TaskID {41e464a1-5b54-4ba7-b12b-132be1fb1ce5}
2017-06-20 12:50:15 contoso\bjblazkowics : Checking if Inventory Class 'Cireson_Ticker' exists.
2017-06-20 12:50:15 contoso\bjblazkowics : Inventory Class 'Cireson_Ticker' exist. Setting Announcement details.
2017-06-20 12:50:15 contoso\bjblazkowics : Altering inventory configuration to hold the Announcement.
2017-06-20 12:50:15 contoso\bjblazkowics : Mof data retrieved. 931 characters imported
2017-06-20 12:50:15 contoso\bjblazkowics : Connecting to namespace '\\SCCMSERVER\root\sms\site_PS1'.
2017-06-20 12:50:15 contoso\bjblazkowics : Successfully connected to namespace '\\SCCMSERVER\root\sms\site_PS1'.
2017-06-20 12:50:15 contoso\bjblazkowics : Importing Mof data into ConfigMgr.
2017-06-20 12:50:16 contoso\bjblazkowics : Error: Unable to save inventory configuration. (No inner exception)
2017-06-20 12:50:16 contoso\bjblazkowics : Error message:


Note that the error message after the colon is blank in the logs.

wally_mead

In relation to Flemming's suggestion, as a general step, you would need to get the smsprov.log from the site server at the same time as the log from the client. The smsprov.log rolls over very quickly, so try to create a message, and if it fails. then copy off the smsprov.log. If you wait too long (which could only be minutes if your site is busy with lots of admins doing stuff), the log will roll over, and maybe even the rolled over log will be gone.

I think Madison's suggestions are for the SCSM Ticker, not the Configuration Manager Ticker.

F_Christiansen

Hi Alex,

Could you send along the smsprov.log from the time when you get the error?
This will help in troubleshooting.
Typically found in %ProgramFiles%\Microsoft Configuration Manager\Logs
Note this log is constantly changing, and saved into smsprov.lo_ when grown to a certain size.

Best regards
Flemming Appelon Christiansen

madisonquinn

Hello, 

For this Error: Unable to save inventory configuration. (No inner exception) 

1) Try adding the responsibility to the User. 

Go into the responsibility: System Administrator. 

Add "Territory Manager Application Administrator" role to the user. 

Retest the issue. 

Migrate the solution as appropriate to other environments. 

2) Clear Browser Cache 

Thanks.

wally_mead

In relation to Flemming's suggestion, as a general step, you would need to get the smsprov.log from the site server at the same time as the log from the client. The smsprov.log rolls over very quickly, so try to create a message, and if it fails. then copy off the smsprov.log. If you wait too long (which could only be minutes if your site is busy with lots of admins doing stuff), the log will roll over, and maybe even the rolled over log will be gone.

I think Madison's suggestions are for the SCSM Ticker, not the Configuration Manager Ticker.