Timeout on CAS by adressing a user collection

Daniel_Hoenig

Hi,

At first, i have read the thread of Angie from Juli 2016 and i know the paragraphs of the Ticker documentation.

The ticker admin app is startet from and lonly installed on the CAS (SCCM CB 1702, small development environment) console. Announcments to an device collection work pretty fine, over and over and over again.  By testing user collections I always get the following Timeout-Message :

I have tried editting the Max Policy Wait Time with no success or change.
After 15 to 25 minutes the banner accurs, but in the history that announcement is not listet. How could this one be cancelt?

wally wrote, he always installs the ticker admin app on CAS and PRI. Maybe this has influence?
Has the ticker admin app installed always together on CAS and PRI? I think it was optional.

Best regards,
Daniel

F_Christiansen

Hi Daniel,

This sounds odd, seems like we have something in the code that thinks that you are doing a cancel of an existing announcement. We will have a look at that.
Now for user collections, what it does is that for every user is that user collection, we look up the primary device and add that to a list.
Once done, we take that list of computers, sends out an announcement to All Systems collections but only for these specific computers.
Do you have User Device Affinity setup for any of those users in that collection?

Ad for the CAS question, no, you don't need to install Ticker Admin on the Primary Site or the CAS, but you do need access to the WMI on the CAS server. In the admin log, you will see the WMI path used by searching for the text 'Connecting to namespace' 

Best regards
Flemming Appelon Christiansen

F_Christiansen

Hi Daniel,

This sounds odd, seems like we have something in the code that thinks that you are doing a cancel of an existing announcement. We will have a look at that.
Now for user collections, what it does is that for every user is that user collection, we look up the primary device and add that to a list.
Once done, we take that list of computers, sends out an announcement to All Systems collections but only for these specific computers.
Do you have User Device Affinity setup for any of those users in that collection?

Ad for the CAS question, no, you don't need to install Ticker Admin on the Primary Site or the CAS, but you do need access to the WMI on the CAS server. In the admin log, you will see the WMI path used by searching for the text 'Connecting to namespace' 

Best regards
Flemming Appelon Christiansen

Daniel_Hoenig

Yes, User Device Affinity is set and working.