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Highlight your Work Items Modified by Another User

David_JohnsenDavid_Johnsen Customer Advanced IT Monkey ✭✭✭
On our old call logging system (TOPdesk), if someone other than yourself (as the assigned to operator) updated one of your work items, the line would change be in to italics.
This was an excellent way to keep an eye on any updated calls, where you're waiting on a user to get back to you for example.

Anything like changing the format of the line, or adding an indicator icon would be great.
11 votes

Submitted · Last Updated

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