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End User Outlook Plug In

Gordon Member Adept IT Monkey ✭✭

July 2017 in Service Manager Console App Feature Requests

Has anyone done any work on (or has Cireson considered) building an End User version of the Outlook add in. Ideally this would at least use permissions driven by the same model as the Self Service portal, and potentially allow an even smaller subset of very common requests, such as password reset to be configured by an administrator?

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4 votes

Submitted · Last Updated July 2017

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Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

July 2017

I absolutely LOVE this idea. I have no problem with calling this an End User Outlook plugin, but if this were available (or if roles were built into the existing one, etc.) I would be deploying this to much of our IT organization.

My use case may be entirely different from yours, but I will share an example.

The ticket forms do not support many of the customizations we have on our portal forms, and therefore should not be used by anyone here (required fields, hiding of unused fields that nobody will ever see, etc.). That makes it hard for me to deploy this to many potential users who would greatly benefit from right-clicking their emails and pushing it into a ticket log, but I know will use the forms on the plugin improperly (and I couldn't blame them).

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