Set the Support Group Form Field

Waleed_Al_Mahmeed

Hi,
How do I set the Support Group field with different value using a custom task ?

Geoff_Ross

Hi @Waleed_Al_Mahmeed

You can just set the value in the viewModel but it needs to be to the enum object, not just the DisplayName.

pageForm.viewModel.set("TierQueue", enumObject);

If its a static value, you can hardcode this but if you need something dynamic you will have to grab the enums objects via an API call first.

var enumid = "c3264527-a501-029f-6872-31300080b3bf";
$.ajax({
    url: "/api/V3/Enum/GetFlatList",
    data: {Id: enumid, itemFilter: ""},
    type: "GET",
    success: function (data) {
        pageForm.viewModel.set("TierQueue", data[2]);
    }
});

Good luck,

Geoff

Waleed_Al_Mahmeed

hi Geoff,
Thanks for the quick responce. How do I grap the existing Service Requests / Incidents support groups enumid ?
thanks

Waleed_Al_Mahmeed

app.custom.formTasks.add('ServiceRequest', "Test", function (formObj, viewModel) {

         var enumid = "c3264527-a501-029f-6872-31300080b3bf";

$.ajax({

    url: "/api/V3/Enum/GetFlatList",

    data: {Id: enumid, itemFilter: ""},

    type: "GET",

    success: function (data) {

        pageForm.viewModel.set("TierQueue", data[2]);

    }

});

   });

Waleed_Al_Mahmeed

Is this the correct syntax for the custom task to set the support group field ?

Geoff_Ross

Answer to question above about grabbing Support Group Enum Ids:

There's a number of ways, my favourite is PowerShell with Smlets

Get-SCSMEnumeration TierQueuesEnum$ | select DisplayName, Id
Get-SCSMEnumeration SupportGroupEnum$ | select DisplayName, Id

Geoff_Ross

As for the code above, that looks pretty good but is set to set to the 3rd object (index of 2) in the list of support groups. You might need to change that bit. What exactly are you trying to do?

Waleed_Al_Mahmeed

I'm trying to grab a support group called "Network & Computer Security" and assign it to the support group field inside a service request form.I used the following custom task and nothing happened when clicking on the task.

app.custom.formTasks.add('ServiceRequest', "Test", function (formObj, viewModel) {

         var enumid = "c3264527-a501-029f-6872-31300080b3bf";

$.ajax({

    url: "/api/V3/Enum/GetFlatList",

    data: {Id: enumid, itemFilter: "Network"},

    type: "GET",

    success: function (data) {

        pageForm.viewModel.set("Network", data[1]);

    }

});

   });

Waleed_Al_Mahmeed

data[0] returned:
Object {Id: "cd712f91-a26b-8ff8-133d-36f9f4b40d46", Text: "Network and Computer Security Section", Name: "Network and Computer Security Section", HasChildren: false, Ordinal: null…}

Waleed_Al_Mahmeed

The code below solved my issue.

pageForm.viewModel.set("SupportGroup", { Id: 'cddb649b-ddd5-51a0-c3d0-28b8b88342cd', Name: 'Network and Computer Security Section' });

Waleed_Al_Mahmeed

Is there a way to grab the support group Id & Name from the currently logged in user from within a custom task?

Waleed_Al_Mahmeed

Thanks Geoff, I found the answer.