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Ability to limit KB Articles to specific groups

Brett_MoffettBrett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭
It would be very useful to limit some KB articles to certain groups.
If the limiting group is empty then everyone could see it, but if there is a value of an AD Group then limit it's ability to be searched or viewed to only members of that group.
48 votes

Submitted · Last Updated

Comments

  • Brendan_SmithBrendan_Smith Customer IT Monkey ✭
    This would be very useful. We have multiple analyst groups (systems, network, etc) and also different location based users. It would be great to have the ability to restrict access to KB articles.
  • Huw_FieldingHuw_Fielding Customer IT Monkey ✭
    Is there any indication on whether this is going to be implemented?
    We're about to roll out the portal to our end users and currently there are 100's of technical articles that just show blank to the users.
    Would be great to hide them altogether!
    Cheers
  • Brett_MoffettBrett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭
    Hi @Huw_Fielding
    Feature requests usually have to get enough votes to get to the top of the list before the dev team will look at adding it in to the backlog and then get it in to the product.
    As this request only have 20 votes so far, my guess is it will take a while before it gets to the top of the list.

    If it is an easy code fix then the dev team might include it in a future release as a "Quick Win" but I'm not sure what's involved from the code side of things.

    Hopefully this will make it in to the product but there is no way to know when.

    Sorry
  • Huw_FieldingHuw_Fielding Customer IT Monkey ✭

    Thanks Brett,
    +1 from for sure!
  • PhilSismondoPhilSismondo Member IT Monkey ✭
    that would be a really usefull feature!

    +1 for me too.
  • Sean_TerrySean_Terry Customer Advanced IT Monkey ✭✭✭
    This would be ideal for us as many want analyst only data but we don't want end users to see a blank page. I'd hope they wouldn't see it in the search.
  • Rick_ReyesRick_Reyes Customer IT Monkey ✭
    +1 Here.
    We currently have multiple support groups in IT.
    Support Groups:
    1) Operations 
    2) Data Analytics
    3) DBA
    4) Process Improvement

    My Team (Operations) has documentation which may have sensitive data (server names, queries, passwords) which we do not want other Support Groups to View. An addition of doing this by security groups in AD would be a huge help.
  • Brendan_SmithBrendan_Smith Customer IT Monkey ✭
    edited January 19
    @Brett_Moffett I think this suggestion should be merged with the one I have linked below. They are virtually identical. Combining the votes should get it closer to being added.

    https://community.cireson.com/discussion/920/knowledge-base-analyst-content-permissions
  • Brett_MoffettBrett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭
    @Brett_Moffett I think this suggestion should be merged with the one I have linked below. They are virtually identical. Combining the votes should get it closer to being added.

    https://community.cireson.com/discussion/920/knowledge-base-analyst-content-permissions
    I agree.
    I'll see what I can do about getting them merged.
  • Sandy_WoodSandy_Wood Customer IT Monkey ✭
    I vote for this as well. I'd like to include end-user kb articles and IT-related articles but keep them separate based on who is logged in. Don't want to have an end-user have to wade through AD or Microsoft Exchange kbs to find out how to configure their Outlook.
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