When trying to resolve a PRB ticket, the auto resolve button and resolution box is grayed out.

Carrie_Andrews

Carrie_Andrews Customer IT Monkey ✭

July 2017 in Service Manager

PRB ticket does have INCs attached as well as a MAN in progress.

0

Best Answer

David_Morris1 Member Advanced IT Monkey ✭✭✭

July 2017 Answer ✓

Hi,

to resolve a problem use the "Change Status" task in the right hand bar, after you have set the problem to resolved here and save/apply

once the problem is in the resolved state you can then fill out resolution details and choose if you want to auto resolve any incidents attached to the problem using the check box

5

Answers

David_Morris1 Member Advanced IT Monkey ✭✭✭

July 2017 Answer ✓

Hi,

to resolve a problem use the "Change Status" task in the right hand bar, after you have set the problem to resolved here and save/apply

once the problem is in the resolved state you can then fill out resolution details and choose if you want to auto resolve any incidents attached to the problem using the check box

5

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