MA Support Groups question
Leigh_Kilday
Member Ninja IT Monkey ✭✭✭✭
WRT https://support.cireson.com/KnowledgeBase/View/1293#/, is the portal meant to display these MAs in the Team Work view?
I've configured it as documented. It works just fine for CRs (except it doesn't have a value in the Support Group column in the grid), but MAs don't seem to show up.
I've configured it as documented. It works just fine for CRs (except it doesn't have a value in the Support Group column in the grid), but MAs don't seem to show up.
0
Best Answer
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Nicholas_Velich
Cireson Consultant Ninja IT Monkey ✭✭✭✭
These should show up in the "Team Work" view, assuming it is extended/configured properly, and the "Show Activities" checkbox is checked. Double check the following:
1. MA class is extended to add a new enum list (support group)
2. New enum list is selected in the "Portal Group Mappings" settings page of the SCSM Console (note-- not "Console App Tier Mappings," although that has similar function)
3. After setting the enum list in (2) above, and reopening "Portal Group Mappings," make sure your MA Support Groups are mapped to an AD group
4. Restart CacheBuilder so it can populate group membership
6
Answers
1. MA class is extended to add a new enum list (support group)
2. New enum list is selected in the "Portal Group Mappings" settings page of the SCSM Console (note-- not "Console App Tier Mappings," although that has similar function)
3. After setting the enum list in (2) above, and reopening "Portal Group Mappings," make sure your MA Support Groups are mapped to an AD group
4. Restart CacheBuilder so it can populate group membership