How to create a view for affected work Items for Business services?

Amit_Sehgal

I have tried to use the available combination class Service Map (advanced) and Work Item (Advanced) and in the criteria tab, I have select 'Is Related to Configuration Item" and "about configuration Item"to create a view of CI (business services) to affected work items, this view won't show any affected work items. Can you please suggest which combination class I have to use in this case to get a best view of all work items that are affected by business services?

Tony_Collett

Hi Amit, 
Thanks for the question. I got together with Brett and Joivan yesterday to have a chat about this and while it's possible to do within Service Manager, some customisation of Type Projections makes this kind of thing easier to handle and adapt for use in Service Manager. 

We have created a Type Projection for what you are after and have a copy for it for download here. 

To set it up, all you need to do is to install the MP, then create a View for the new Combination Class called Cireson TP Affectred Related CI

You can select from either About Configuration Item [Business Service] or Is Related To Configuration Item [Business Service] to be able to set this criteria up to show items that have business services attached. 

Let me know if you have any questions around this

Regards, Tony

Tony_Collett

Here is the sealed version - I haven't sealed an MP in a while, but I think I did it right. Let me know if you have any issues with it

Tony_Collett

Hi Amit, 
Thanks for the question. I got together with Brett and Joivan yesterday to have a chat about this and while it's possible to do within Service Manager, some customisation of Type Projections makes this kind of thing easier to handle and adapt for use in Service Manager. 

We have created a Type Projection for what you are after and have a copy for it for download here. 

To set it up, all you need to do is to install the MP, then create a View for the new Combination Class called Cireson TP Affectred Related CI

You can select from either About Configuration Item [Business Service] or Is Related To Configuration Item [Business Service] to be able to set this criteria up to show items that have business services attached. 

Let me know if you have any questions around this

Regards, Tony

Amit_Sehgal

Hi Tony,

Thanks for that, I have tried to install that MP provided and getting this error -

The management pack import failed.
Errors (2):
Could not load management pack [ID=System.WorkItem.Library, KeyToken=31bf3856ad364e35, Version=7.5.7487.0]. The management pack was not found in the store.
: Version mismatch. The management pack ([System.WorkItem.Library, 31bf3856ad364e35, 7.5.3079.607]) requested from the database was version 7.5.7487.0 but the actual version available is 7.5.3079.607.

Could not load management pack [ID=Microsoft.EnterpriseManagement.ServiceManager.UI.Console, KeyToken=31bf3856ad364e35, Version=7.5.7487.0]. The management pack was not found in the store.
: Version mismatch. The management pack ([Microsoft.EnterpriseManagement.ServiceManager.UI.Console, 31bf3856ad364e35, 7.5.3079.607]) requested from the database was version 7.5.7487.0 but the actual version available is 7.5.3079.607.

if you could please have a look,

thanks,

Amit.

Tony_Collett

Give this version a try

Amit_Sehgal

Alright, that worked, but got this error saying the MP is unsealed while creating the view, would you be able to help sealing this please, I have tried but seems like I don't have option to do so.

Tony_Collett

Ahh right, forgot about that. Give me a moment and I'll seal it - alternatively you could add the view into the same Management Pack that I have attached if you want to leave it unsealed. 

Tony_Collett

Here is the sealed version - I haven't sealed an MP in a while, but I think I did it right. Let me know if you have any issues with it

Amit_Sehgal

Yes, that's better mate thanks for  this yes I can have my view created now.

cheers

Amit_Sehgal

one more quick question, how do I add 'status, category, assigned to support group' fields to the view? they are not there in the available list to select from.