Setting "Only Read" Rights for group of user

Martin_Fischer

Martin_Fischer Member IT Monkey ✭

July 2017 in Analyst Portal

A customer have a group called "Keyuser". They use defined offerings and have acces to the analyst portal.
But they can edit the complete Request like an supporter. They should able to add an comment, that all and the rest should be read-only (setting priority for example)
How are setting the rights in Cireson and in SCSM?

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Answers

Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

July 2017

Hi Martin

You would just need to create a custom form and assign it to the Group "Keyuser"; setting all fields to disabled = true except for the action log.

More information in the below KB:
https://support.cireson.com/KnowledgeBase/View/51

They would also need the appropriate roles in SCSM to edit the workitem - but sounds like they already have that in place.

Regards
Joe

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Martin_Fischer Member IT Monkey ✭

July 2017

Hi Joe,
thanks for that, i will test this

Regards

Martin

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