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By default should the Source in a Service Request not be visible on the form?

Karen_Bruster1Karen_Bruster1 Member IT Monkey ✭
in Analyst Portal

When an analyst opens a SR form from the New button (template or new) there is no selection for Source. Is this expected behavior. You can set the source in the Outlook add-in as well as in the SCSM console.

BTW we did not want this hidden so did not set it in the custom.js file.

Best Answers

  • Karen_Bruster1Karen_Bruster1 Member IT Monkey ✭
    Answer ✓
    Brian_Wiest said:
    That screenshot shows you are using a custom SR portal form.
    In your custom space look for ServiceRequest.js 
    Update the code to include the Source (Just under the urgency line)
    { DataType: "Enum", PropertyDisplayName: "Source", PropertyName: "Source", EnumId: '848211a2-393a-6ec5-9c97-8e1e0cfebba2' },

    You are an IT GOD Brian, it worked and I can cross it off my list of things to fix.
    On to the next one
    Happy Friday!!!

Answers

  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    Are you reporting the Source multi select box is not available or that the drop down is blank?
  • Karen_Bruster1Karen_Bruster1 Member IT Monkey ✭

    Brian_Wiest said:
    Are you reporting the Source multi select box is not available or that the drop down is blank?
    There is no Source multi select box at all, see picture.

  • Karen_Bruster1Karen_Bruster1 Member IT Monkey ✭
    Answer ✓
    Brian_Wiest said:
    That screenshot shows you are using a custom SR portal form.
    In your custom space look for ServiceRequest.js 
    Update the code to include the Source (Just under the urgency line)
    { DataType: "Enum", PropertyDisplayName: "Source", PropertyName: "Source", EnumId: '848211a2-393a-6ec5-9c97-8e1e0cfebba2' },

    You are an IT GOD Brian, it worked and I can cross it off my list of things to fix.
    On to the next one
    Happy Friday!!!
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