Grid Views not correct and WI not showing in portal after upgrade to v7.4.2012.9

Mike_Storms Customer Adept IT Monkey ✭✭

August 2017 in Analyst Portal

We just upgraded from 5.0.10 to V7.4.2012.9. The grid views are not reflecting the correct statues and some WI aren't even visible. SCSM has everything in it. We have cache builder on one server and the portal on another. I tired to truncate lastmodifed table and bounced cache builder even reported entire environment... still no luck... anybody else have this issue?

Answers

James_Atance Cireson Support Advanced IT Monkey ✭✭✭

August 2017

Hey Mike,

Can you see the missing WI's in the ServiceManagement DB?
Also I would look in the CacheBuilder/Webconsole log files to see if you are getting any errors.

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