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Custom Quick Create WI from dynamically filtered templates
Here's how we have solved it with a custom quick IR/SR from dynamically filtered templates always ready for the analyst:
Simply add your support group names in the Name or Description of the template and they will show for analysts that are member of those groups! (Thanks @Brian_Wiest for the idea and testing!)
It's possible to add more support group names to a template if you want them to share a template.
For those of you who don't want to filter per support group there is a setting where you can filter templates by a keyword thus enabling the same templates for all analysts.
Tested with portal version v7.2, v7.4 & v8.1 (dont work in v8.0 due to a broken api endpoint) and all the major browsers.
custom_QuickWorkItemFromTemplate.js (right click and 'Save as')
GitHub (instructions and collaboration)