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Custom Quick Create WI from dynamically filtered templates
Here's how we have solved it with a custom quick IR/SR from dynamically filtered templates always ready for the analyst:
Simply add your support group names in the Name or Description of the template and they will show for analysts that are member of those groups! (Thanks @Brian_Wiest for the idea and testing!)
It's possible to add more support group names to a template if you want them to share a template.
For those of you who don't want to filter per support group there is a setting where you can filter templates by a keyword thus enabling the same templates for all analysts.
Tested with portal version v7.2, v7.4 & v8.1 (dont work in v8.0 due to a broken api endpoint) and all the major browsers.
custom_QuickWorkItemFromTemplate.js (right click and 'Save as')
GitHub (instructions and collaboration)
This is awesome and just works. Is there a reason that after it creates the incident and gives the IR number, that the number is not a hyperlink like in the default quick create? That would be my only improvement.
app.lib.message.addfunction) to include a href to the
workitem.id(combine with Martin's "Single URL for all Work Items" community upload for easier linking).
newTemplatesvar, e.g. to sort alphabetically by name:
newTemplates.sort((a,b) => a.Name.localeCompare(b.Name))
Is there an updated regarding this. Tried to fix this to work with Portal ver 9