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Auto populate incident ID and Assigned To from a link sent in an Incident resolved notification

Alan_Foster

Alan_Foster Customer Adept IT Monkey ✭✭

August 2017 in Survey App Feature Requests

Auto populate incident ID and Assigned To from a link sent in an Incident resolved notification email. In share point I was able extract the incident ID and Assigned To user (and any other field) and apply that to the URL link to take the survey, so that those fields are populated automatically when a user clicks the link in the email to take the survey. This is similar to using the &workItemId=$Context/?$Id$? at the end of the url path to link the incident.

Sharepoint example:
http://Server/Help Desk Incident Surveys/Newform.aspx?IncidentID=IR213940&Analyst=Alan Foster

AutoPopulateIncidentIDAssignedToSurvey.PNG 34.7K

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8

8 votes

Submitted · Last Updated August 2017

Comments

Sean_Terry Customer Advanced IT Monkey ✭✭✭

October 2017 edited October 2017

Any update on this? Are there any developments of the survey app on the road map?

0

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