We have an affected user that tries to create a ticket that goes to a sensitive group.

Lou_Guardia Customer IT Monkey ✭

August 2017 in General Discussion

We have an affected user that tries to create a ticket that goes to a sensitive group, the issue is she cannot go into the ticket after it is created. She can see it listed in My Request but cannot open it. Affected Users should be able to see their own tickets even if it is sensitive correct?

Answers

Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

August 2017

Affected users should have implied permissions to the workitem despite not having scoped access to the queue.

Is this for an end user?

0
Lou_Guardia Customer IT Monkey ✭

August 2017

Yes. We had a situation were the end user kept getting a failure when they were trying to open the ticket to view it. Somehow it started working on its own. Thanks

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