Home Service Manager

Change Order of Views in Console Tree

MorningstarZeroMorningstarZero Member IT Monkey ✭

Is there a way to change the order that views show up in the view tree?  For example, if I wanted to move the "All Open Incidents" view above the "All Incidents" view under Incident Management


  • Options
    Adam_DzyackyAdam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭
    edited August 2017
    In any of the MPs I've written or seen I've occasionally glanced to see if there was any such of an "ordering" topic. I've never seen it so I've always assumed that the SCSM console is alphabetizing by itself. This observation of mine is only further supported by renaming custom views and seeing them automatically shift within the console. This also seems to hold equally true for console Tasks as well.

    Assuming I'm correct, I suspect the only way potentially around this is to introduce an override MP and rename these stock views to get them into a different order. This has always felt right to me given its identical to how SCOM operates and SCSM is largely based on it.
Sign In or Register to comment.