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Issue - Attach to Incident Log (Private)

Dean_RigelsfordDean_Rigelsford Customer IT Monkey ✭
Hi Folks,

I've got an issue with any of our Analysts that use the Outlook Cireson Console.

When they attempt to attach an email to the incident log (private) it comes up the following error once the OK button is clicked, the screen shows up OK to search for the incident but it is just after hitting OK the error happens.

The analysts can "Attach To Incident" perfectly fine.

Anyone have any suggestions?

We are on Service Manager 2012 R2 UR9, Outlook Console 7.6.2012.169.


Best Answers


  • Options
    Dean_RigelsfordDean_Rigelsford Customer IT Monkey ✭
    Seems to be good now! Randomly started working for all users!
  • Options
    johnnylairdjohnnylaird Member IT Monkey ✭
    Hi Mike,
    I'm getting the above error also.  Add to Incident Log/Add to Service Request Log/Add to Problem Log are all failing with Dean's error (though other options are fine: Attach to Incident/Attach to Service Request/Attach to Problem).

    I'm using SCSM2016/Outlook 2013/OC v8.0.0.2016. Adminstration settings attached
  • Options
    Michael_AidinovichMichael_Aidinovich Cireson Solution Architect Advanced IT Monkey ✭✭✭
    Hi Johnny,

    Your settings appear to be default, which are the same as my settings.  Running SCSM2016/Outlook 2016/OC v8.0.2.2016, again unable to reproduce.  Can you uninstall OC V8.0.0 and download/install OC V8.0.2.2016?  Let us know.

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