Issue - Attach to Incident Log (Private)
Dean_Rigelsford
Customer IT Monkey ✭
Hi Folks,
I've got an issue with any of our Analysts that use the Outlook Cireson Console.
When they attempt to attach an email to the incident log (private) it comes up the following error once the OK button is clicked, the screen shows up OK to search for the incident but it is just after hitting OK the error happens.
The analysts can "Attach To Incident" perfectly fine.
Anyone have any suggestions?
We are on Service Manager 2012 R2 UR9, Outlook Console 7.6.2012.169.
Regards,
Dean
I've got an issue with any of our Analysts that use the Outlook Cireson Console.
When they attempt to attach an email to the incident log (private) it comes up the following error once the OK button is clicked, the screen shows up OK to search for the incident but it is just after hitting OK the error happens.
The analysts can "Attach To Incident" perfectly fine.
Anyone have any suggestions?
We are on Service Manager 2012 R2 UR9, Outlook Console 7.6.2012.169.
Regards,
Dean
0
Best Answers
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Michael_Aidinovich
Cireson Solution Architect Advanced IT Monkey ✭✭✭
Hello Dean,
I was unable to recreate the error in my lab, although I'm using SCSM2016, Outlook 2013 and OC 7.6.2016.169. Can you provide your OC settings set in SCSM/Administration/Settings? I ask because I'd like to further test with your settings.
Also, do you have any 3rd party add-ins running in Outlook? If so, I would disable those to eliminate any conflicts.
Mike5 -
johnnylaird Member IT Monkey ✭
Mike,
Hi there - I downloaded the latest version from https://softwaredownloads.cireson.com/#/ - v8.0.3.2016 and that's resolved the issue. Thanks for your assistance!
Regards,
Johnny.6
Answers
I was unable to recreate the error in my lab, although I'm using SCSM2016, Outlook 2013 and OC 7.6.2016.169. Can you provide your OC settings set in SCSM/Administration/Settings? I ask because I'd like to further test with your settings.
Also, do you have any 3rd party add-ins running in Outlook? If so, I would disable those to eliminate any conflicts.
Mike
I'm getting the above error also. Add to Incident Log/Add to Service Request Log/Add to Problem Log are all failing with Dean's error (though other options are fine: Attach to Incident/Attach to Service Request/Attach to Problem)
I'm using SCSM2016/Outlook 2013/OC v8.0.0.2016. Adminstration settings attached
Your settings appear to be default, which are the same as my settings. Running SCSM2016/Outlook 2016/OC v8.0.2.2016, again unable to reproduce. Can you uninstall OC V8.0.0 and download/install OC V8.0.2.2016? Let us know.
Thanks,
Mike
Hi there - I downloaded the latest version from https://softwaredownloads.cireson.com/#/ - v8.0.3.2016 and that's resolved the issue. Thanks for your assistance!
Regards,
Johnny.