How do you view the history of an Activity from the portal?

Jason_McWhirter Customer IT Monkey ✭

September 2017 in Analyst Portal

The history tab of a ticket shows the parent ticket (CR,IR,SR,etc...) history well enough, but how does one see the history of a related Activity (RA or MA)? We have been unable to locate how to view this information from the Portal directly. This information of course is easily accessible in the SCSM Console if you have access to a client.

Answers

Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

September 2017

There isn't any out of box way to do this, but fortunately that's where the CustomSpace directory can come to the rescue. See the following thread on how to implement this customization for your portal.

https://community.cireson.com/discussion/378/show-cr-activity-history-in-the-portal

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